Customer Support

Contact InnovativeMedicalToolsHub

Our dedicated support team is here to help with any questions about your orders, products, or account.

Business Name

Innovative Medical Tools Hub

Legal Entity

Jerviser LLC

Business Address

6615 Grand Ave Unit #6028, Gurnee, IL 60031

Fulfillment Address

4711 34th St. N. Suite F, St. Petersburg, FL 33714

Customer Support Email

support@innovativemedicaltoolshub.com

Customer Support Phone

(833) 982-1896

Business Hours

Monday – Friday9:00 AM – 6:00 PM EST
Saturday10:00 AM – 4:00 PM EST
SundayClosed

Send Us a Message

Fill out the form below and we will get back to you within 24–48 business hours.

How Can We Help?

Customer Service

Shipping Questions

Questions about order processing and delivery.

Returns & Refunds

Questions regarding returns and exchanges.

Order Assistance

Questions about current or previous orders.

Product Information

Questions about products and specifications.

Our Commitment

Support Promise

24–48 HRS

Response within 24–48 business hours

SECURE

Secure customer communication

DEDICATED

Dedicated support team

FIRST

Customer-first service

FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days and shipped via USPS Priority Mail. Delivery typically takes 3–5 business days after dispatch to all 50 US states and DC. Flat rate: $7.95.

How do I track my order?

Once your order ships, you will receive a tracking confirmation email with a USPS tracking number. You can use that number on the USPS website to monitor delivery progress.

What is your return policy?

Returns are accepted within 30 days of receiving your order. Items must be unused and in original packaging. Contact our support team at support@innovativemedicaltoolshub.com to initiate a return.

How can I contact customer support?

You can reach us by email at support@innovativemedicaltoolshub.com or by phone at (833) 982-1896. Business hours: Monday–Friday 9:00 AM – 6:00 PM EST, Saturday 10:00 AM – 4:00 PM EST, Sunday Closed.

Trust & Compliance

Shop With Confidence

Secure Checkout

Visa Accepted

Mastercard Accepted

USPS Priority Shipping

30-Day Returns

Customer Support Available